Last updated: 23th May 2024

Welcome to LiveTalk (the “Platform”). The Platform is provided and controlled by VIDEOKAR (“LiveTalk”, “we” or “us”). We are committed to protecting and respecting your privacy.

Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Service.

What information do we collect?

We collect information when you create an account and use the Platform, such as your Name, Gender, Profile Picture, Email Address, content you create, and your Public IP Address. We also collect information you share with us from third-party social network providers, and technical and behavioral information about your use of the Platform.

Information you choose to provide

For certain activities, such as when you register, upload content to the Platform, or contact us directly, you may provide some or all of the following information:

Registration information, gender, social network identifier

Profile information, such as name, public social media account information, email address and profile image

User-generated content, including comments, photographs, videos, and virtual item videos that you choose to upload or broadcast on the Platform (“User Content”)

Payment information, such as PayPal or other third-party payment information (where required for the purpose of payment)

Your social network contacts, with your permission. If you choose to find other users through your social network contacts, we will collect your public profile information as well as names and profiles of your social contacts

Your opt-in choices and communication preferences

Information to verify an account such as a form of identification

Information in correspondence you send to us

Information you share through surveys or your participation in challenges, sweepstakes, or contests such as your gender, age, likeness, and preferences.

Information we obtain from other sources

We may receive information about you from other sources. For example, if you choose to link or sign up using your social network (such as Facebook, Twitter, Instagram, or Google), we may collect information from these third-party services, including your contact lists for these services and information relating to your use of the Platform in relation to these services.

We will also receive information about you (including age data and demographic information) from third parties (such as advertising networks and analytics providers) and from other sources, including business directories and other commercially or publicly available sources.

Information we collect automatically

We automatically collect certain information from you when you use the Platform, including your IP address, unique device identifiers, screen resolution.

Usage Information

We collect information regarding your use of the Platform and any other User Content that you generate through and broadcast on our Platform. We also link your subscriber information with your activity on our Platform across all your devices using your email, phone number, or similar information.

Call history

We store history of calls you make. This can only be used in handling complaints received against your usage of this app. It automatically gets deleted after 30 days.

Location data

We collect information about your location, based on your IP address.

Messages

We do not process any of your messages, neither store them.

Metadata

When you upload User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. In connection with your User Content the metadata can describe how, when, and by whom the piece of User Content was collected and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the video to your user account. Additionally, metadata will consist of data that you chose to provide with the video, e.g. any hashtags used to mark keywords to the video and captions.

How we use your information

We use your information to fulfill and enforce our Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. We may also use your information to, among other things, show you suggestions, promote the Platform, and customize your ad experience.

We generally use the information we collect:

to fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback

to customize the content you see when you use the Platform. For example, we may provide you with services based on the country settings you have chosen or show you content that is similar to content that you liked or interacted with

to send promotional materials from us or on behalf of our affiliates and trusted third parties

to improve and develop our Platform and conduct product development

to measure and understand the effectiveness of the advertising we serve to you and others and to deliver targeted advertising

to make suggestions and a customized ad experience

to support the social functions of the Platform, including to permit you and other users to connect with each other through the Platform and for you and other users to share, download, and otherwise interact with User Content posted through the Platform

to use User Content as part of our advertising and marketing campaigns to promote the Platform

to help us detect abuse, fraud, and illegal activity on the Platform

to ensure that you are old enough to use the Platform (as required by law)

to communicate with you, including to notify you about changes in our services

to announce you as a winner of our contest, sweepstakes, or promotions if permitted by the promotion rule, and to send you any applicable prizes

to enforce our terms, conditions, and policies

consistent with your permissions, to provide you with location-based services, such as advertising and other personalized content

to inform our algorithms

to combine all the information we collect or receive about you for any of the foregoing purposes

for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

How we share your information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

If you access third-party services, such as Facebook, Google, or Twitter, to login to the Platform or to share information about your usage on the Platform with others, these third-party services may be able to collect information about you, including information about your activity on the Platform, and they may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies.

If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while engaging. We are not responsible for the information you choose to submit.

Your Choices

Your mobile device may include a feature that allows you to opt out of some types of targeted advertising (“Limit Ad Tracking” on iOS and “Opt out of Interest-Based Ads” on Android).

You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails.

If you have registered for an account you may access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.

Security

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

Request for User Data deletion

Users can delete their account in 2 ways.

If android application is installed on the device, follow these steps:

1. Start the Livetalk app

2. Tap on the three-dots-menu present on the top-right corner

3. Select Help -> Account delete

4. Follow further steps mentioned in the application

If an android application is not installed anymore, users can visit https://livetalk-backend.firebaseapp.com and follow the steps mentioned there.

Changes

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy and posting the new Privacy Policy and providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.

Contact

Questions, comments and requests regarding this policy should be addressed to:

Email Address: livetalk-help@videokar.co.in